Terms of service

OVERVIEW
This website is operated by EASYCARE Global. Throughout the site, the terms “we”, “us” and “our” refer to EASYCARE Global. EASYCARE Global offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall EASYCARE Global, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless EASYCARE Global and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at easycaresocials@gmail.com.

EasyCare Direct – Terms & Conditions

Effective Date: 1 September 2026

These EasyCare Direct Terms & Conditions (“EasyCare Direct Terms”) govern the voluntary benefits offered by Ranish Impex Pvt. Ltd., operating under the brand EasyCare (“EasyCare”, “we”, “us”, “our”) in relation to eligible products purchased directly through easycareglobal.com.

By purchasing an eligible product that expressly includes EasyCare Direct benefits, the customer agrees that those voluntary benefits will be governed by these EasyCare Direct Terms together with EasyCare's applicable website, shipping, returns, warranty and product-specific terms.

1. What is EasyCare Direct?

EasyCare Direct is EasyCare's direct-purchase benefit programme for selected products purchased through easycareglobal.com.

Depending on the eligible product, EasyCare Direct benefits may include:

EasyCare Verified Dispatch;
90-Day Extra Protection against eligible manufacturing defects;
Expert Setup Support;
Priority Service Assistance;
Priority Spare-Part Support; and
an additional 5% benefit on eligible future direct purchases.

Not every benefit necessarily applies to every product.

The EasyCare Direct benefits applicable to a particular product may be displayed on the relevant product page, order confirmation, invoice, promotional communication or another written EasyCare communication.

2. Eligibility

EasyCare Direct benefits are available only on eligible products purchased directly from easycareglobal.com, unless EasyCare expressly confirms otherwise in writing.

Products purchased through the following channels are not automatically eligible:

Amazon;
Flipkart;
other online marketplaces;
dealers;
distributors;
resellers;
hospitals;
institutions;
third-party websites; or
other third-party sellers.

EasyCare may determine EasyCare Direct eligibility according to:

product;
product category;
model;
promotional period;
purchase date; or
applicable offer.

A product being manufactured or sold under the EasyCare brand does not by itself make that product eligible for EasyCare Direct benefits.

3. EasyCare Verified Dispatch

Where applicable, eligible EasyCare Direct products may undergo a pre-dispatch inspection before being packed and dispatched.

Depending on the product, the EasyCare Verified process may include checks relating to:

visible physical condition;
basic operation;
movement or mechanisms;
folding or locking functions;
brakes or safety mechanisms;
accessories and package contents;
product controls;
battery or charger, where applicable;
wheels and mobility components; and
other model-specific functions.

The exact checks vary depending on the product.

EasyCare Verified Dispatch is a pre-dispatch quality-check process and does not constitute a guarantee that the product will never subsequently develop a defect, require maintenance or be affected by circumstances occurring after dispatch.

4. 90-Day Extra Protection

Where expressly offered, an eligible EasyCare Direct product may receive 90-Day Extra Protection against eligible manufacturing defects.

The 90-day period begins from the date the eligible product is delivered to the customer, unless expressly stated otherwise.

4.1 Manufacturing Defects Only

The EasyCare Direct 90-Day Extra Protection covers manufacturing defects only.

For the purpose of these Terms, a manufacturing defect means a defect attributable to:

defective material;
defective workmanship;
defective manufacturing;
defective factory assembly; or
an eligible covered component that was defective due to the manufacturing process.

The programme does not operate as:

accidental-damage insurance;
comprehensive product insurance;
an unconditional replacement programme;
a general maintenance programme; or
a guarantee against every problem that may occur within 90 days.

The occurrence of a problem during the 90-day period does not automatically mean that the issue is covered.

EasyCare may inspect and assess the issue before determining whether it qualifies as a covered manufacturing defect.

5. What the 90-Day Extra Protection May Cover

Subject to product eligibility, component eligibility and confirmation by EasyCare that the issue is caused by a manufacturing defect, coverage may include:

defective materials;
defective workmanship;
factory assembly defects;
manufacturing-related mechanical failure;
premature failure of an eligible covered component caused by a manufacturing defect; or
another manufacturing defect materially affecting the intended functioning of the product.

Coverage is limited to the eligible components applicable to the particular product.

Product-specific exclusions apply.

6. What the 90-Day Extra Protection Does Not Cover

The EasyCare Direct 90-Day Extra Protection does not cover an issue where the cause is unrelated to an eligible manufacturing defect.

Exclusions include, without limitation:

accidental damage;
impact or collision damage;
dropping;
misuse;
abuse;
negligence;
improper handling;
incorrect operation;
use contrary to supplied instructions;
use for an unintended purpose;
overload;
use beyond stated weight or operating capacity;
incorrect assembly by the customer or a third party;
improper adjustment;
normal wear and tear;
deterioration through normal use;
cosmetic scratches;
dents;
stains;
fading;
discoloration;
ordinary cosmetic deterioration;
unauthorized repair;
unauthorized alteration or modification;
third-party servicing;
improper maintenance;
failure to perform reasonable maintenance;
improper storage;
prolonged unsuitable storage;
water or liquid exposure where the product is not designed for such exposure;
moisture damage;
corrosion;
fire or excessive-heat damage;
electrical damage caused by an unsuitable external power supply;
damage caused by incompatible parts or accessories;
independently arranged transportation damage;
theft;
loss;
routine servicing;
routine maintenance;
cleaning;
consumables;
naturally wearing components;
normal battery degradation;
reduced battery capacity caused by usage, ageing or charging cycles; or
any other issue determined not to have resulted from a manufacturing defect.

7. Electric Wheelchairs – Special Coverage Conditions

For an eligible EasyCare Direct electric wheelchair, the 90-Day Extra Protection for powered components is expressly limited to:

Covered components

Battery
Motor

Both components are covered only where EasyCare confirms that the reported failure resulted from a manufacturing defect.

7.1 Joystick Is Not Covered

The wheelchair joystick is not covered under the EasyCare Direct 90-Day Extra Protection, unless EasyCare expressly states otherwise in writing for a particular product or offer.

This includes, where applicable:

joystick assembly;
joystick controller;
joystick display;
joystick buttons;
joystick cable; and
associated joystick electronics.

7.2 Other Electronic Components Are Not Covered

Unless expressly stated otherwise in writing, the following are also excluded from the EasyCare Direct 90-Day Extra Protection:

controller unit;
remote control;
circuit boards;
electronic modules;
displays;
sensors;
switches;
wiring;
connectors;
charging ports;
electronic interfaces;
lights;
indicators;
charger;
USB ports; and
other electrical or electronic parts.

For clarity, under this 90-Day Extra Protection benefit, only the battery and motor of an eligible electric wheelchair are covered among the powered/electrical components, subject to confirmation of a manufacturing defect.

8. Battery Coverage

Where the battery of an eligible electric wheelchair is included, coverage is limited to a confirmed manufacturing defect in the battery.

Battery coverage does not include:

reduction in capacity through normal use;
reduced driving range caused by battery ageing;
normal degradation;
charging-cycle deterioration;
deep discharge;
prolonged non-use;
improper charging;
use of an incompatible charger;
incorrect storage;
unsuitable environmental storage;
water or moisture damage;
impact or physical damage;
tampering; or
deterioration resulting from normal battery life.

A reduction in battery runtime alone does not automatically establish a manufacturing defect.

9. Motor Coverage

Motor coverage applies only where EasyCare determines that a motor failure resulted from a manufacturing defect.

Motor damage or failure resulting from the following is excluded:

overload;
use beyond the wheelchair's specified capacity;
improper operation;
collision;
impact;
water exposure;
unauthorized modification;
improper repair;
lack of reasonable maintenance;
use beyond product specifications; or
another external or non-manufacturing cause.

10. Hygiene, Disposable and Personal-Use Products Excluded

Hygiene, disposable, consumable and personal-use products are not eligible for the EasyCare Direct 90-Day Extra Protection.

Such products may include:

adult diapers;
diaper pants;
underpads;
sanitary or absorbent products;
disposable hygiene products;
disposable personal-care products;
disposable medical or healthcare accessories; and
other products identified by EasyCare as hygiene, consumable, disposable or personal-use products.

Purchase of such a product directly through easycareglobal.com does not automatically provide the 90-Day Extra Protection benefit.

The exclusion from this voluntary programme does not remove statutory rights relating to defective, damaged, incorrect, unsafe or materially misdescribed products.

11. Wear-and-Tear and Consumable Components

Unless EasyCare expressly states otherwise, components intended to deteriorate or require periodic replacement during normal usage are excluded from EasyCare Direct 90-Day Extra Protection.

Depending on the product, this may include:

tyres;
tubes;
wheel tread;
castors;
upholstery;
fabric;
cushions;
straps;
belts;
Velcro;
rubber parts;
grips;
brake friction components;
filters;
masks;
tubing;
disposable accessories;
consumables; and
batteries affected by ordinary degradation.

If EasyCare determines that an otherwise excluded component was itself affected by an eligible manufacturing defect, EasyCare may evaluate the matter separately at its discretion and subject to applicable law.

12. Reporting a Protection Claim

Customers should contact EasyCare as soon as reasonably possible after discovering a suspected manufacturing defect.

EasyCare may request reasonable information or evidence, including:

order number;
invoice;
registered mobile number;
email address;
product model;
serial number;
photographs;
videos;
description of the problem;
circumstances in which the issue occurred;
video-call inspection; or
physical inspection of the product.

The customer should reasonably cooperate with EasyCare's diagnostic process.

13. Troubleshooting Before Repair or Replacement

EasyCare may first attempt to determine whether the reported issue can be resolved through:

troubleshooting;
adjustment;
setup guidance;
usage guidance;
remote technical support; or
video-call assistance.

Providing troubleshooting does not mean EasyCare has accepted that a manufacturing defect exists.

14. Resolution of a Confirmed Manufacturing Defect

Where EasyCare confirms that an eligible product or covered component has an eligible manufacturing defect, the appropriate remedy may include:

Troubleshooting → Repair → Covered Component Replacement → Product Replacement, where appropriate

The appropriate resolution will depend on factors including:

nature of the defect;
severity of the defect;
whether the product can reasonably be repaired;
availability of compatible components;
product condition;
safety considerations; and
applicable legal requirements.

The 90-Day Extra Protection does not automatically entitle the customer to replacement of the complete product.

Where repair or replacement of a covered component reasonably resolves the manufacturing defect, EasyCare may provide that remedy.

15. Transit Damage

Transit damage is not treated as a manufacturing defect solely because it is discovered after delivery.

Where an order has been delivered through an EasyCare-appointed logistics provider and appears damaged in transit, customers should report the issue to EasyCare as soon as reasonably possible.

EasyCare may request:

photographs of outer packaging;
photographs of the shipping label;
photographs or videos of product packaging;
photographs or videos of the affected product; and
information regarding the condition in which the order was received.

Transit-damage cases will ordinarily be handled under the applicable delivery, replacement or return process.

16. Expert Setup Support

Eligible EasyCare Direct customers may receive support for understanding the initial setup and operation of their product.

Support may be provided through:

telephone;
WhatsApp;
video call;
digital instructions;
manuals; or
another remote-support method made available by EasyCare.

Expert Setup Support is intended to assist the customer in understanding the product.

It is not medical advice and does not automatically include:

physical installation;
home visits;
technician visits;
clinical consultation; or
professional medical assessment.

17. Priority Service Assistance

Eligible EasyCare Direct customers may receive priority assistance when contacting EasyCare regarding their eligible product.

Priority Service Assistance means EasyCare will make reasonable efforts to respond to and assess the customer's issue promptly.

It does not guarantee:

immediate service;
same-day resolution;
same-day repair;
home service;
technician availability;
a fixed repair timeline; or
availability of service in every location.

Resolution timelines may depend on:

nature of the issue;
product category;
customer location;
spare-part availability;
service-centre availability; and
logistics requirements.

18. Priority Spare-Part Support

Eligible EasyCare Direct customers may receive priority assistance with identifying and sourcing compatible spare parts.

This benefit does not mean that:

every spare part will always be available;
every spare part will be supplied free of charge;
spare parts will remain available indefinitely;
EasyCare guarantees a particular delivery date; or
installation is included free of charge.

Applicable charges may include:

spare-part cost;
courier charges;
transportation charges;
servicing charges; or
installation charges.

EasyCare will make reasonable efforts to communicate applicable charges before proceeding.

19. Extra 5% Direct Benefit

Eligible EasyCare Direct customers may receive an additional 5% discount on eligible future product purchases made directly through easycareglobal.com.

Where EasyCare issues a promotional code, such as CARE5:

the code must be entered successfully at checkout;
it applies only on eligible purchases;
it applies only through easycareglobal.com;
it cannot be exchanged for cash;
it cannot ordinarily be applied retrospectively;
selected products or categories may be excluded;
certain promotional offers may not be combined with the code;
it may not apply to service, transportation, demo, installation, shipping or other non-product charges;
misuse or unauthorized commercial distribution may result in cancellation of the voluntary benefit.

EasyCare may replace a general promotional code with:

customer-specific coupons;
account-based benefits;
automatic discounts; or
another verification mechanism.

20. Future Orders and EasyCare Direct Eligibility

Receiving or using the 5% EasyCare Direct benefit does not mean that every product purchased in the future automatically receives every EasyCare Direct benefit.

Eligibility continues to be determined on a product-by-product basis.

21. Returns and Refunds

EasyCare Direct operates separately from EasyCare's applicable Return & Refund Policy.

EasyCare Direct eligibility does not automatically make a product returnable or refundable.

Returns, replacements and refunds remain subject to:

applicable EasyCare policies;
product-specific conditions; and
applicable law.

22. Separate Product Warranties

Some EasyCare products may carry a separate manufacturer, seller or EasyCare Direct warranty.

Any such warranty will operate according to its own:

duration;
covered components;
exclusions;
service conditions;
logistics conditions; and
remedies.

The EasyCare Direct 90-Day Extra Protection does not automatically modify, expand or extend a separate warranty unless EasyCare expressly states so.

Likewise, an exclusion under the 90-Day Extra Protection does not by itself determine whether the same component may have rights under a separate written product warranty.

23. Service, Courier and Logistics Charges

Unless expressly stated otherwise, EasyCare Direct does not automatically include:

home service;
technician travel;
physical installation;
free pickup;
free return logistics;
free transportation;
free servicing;
free replacement-part shipping; or
free spare parts.

Where applicable, EasyCare may communicate charges before arranging the requested service.

24. Proof of Purchase

EasyCare may require reasonable proof that the customer and product qualify for EasyCare Direct benefits.

Evidence may include:

invoice;
EasyCare order number;
registered mobile number;
email address;
product serial number; or
another reasonable form of purchase verification.

25. Non-Transferability

EasyCare Direct benefits are generally intended for the original eligible purchaser and eligible product.

Unless expressly approved by EasyCare, benefits may not be:

resold;
assigned;
commercially transferred;
exchanged for cash; or
commercially exploited.

26. Fraud, Abuse and Misuse

EasyCare may decline, suspend or withdraw voluntary EasyCare Direct benefits where there is reasonable evidence of:

fraudulent claims;
falsified documents;
misleading photographs or videos;
deliberate damage;
coupon abuse;
unauthorized commercial resale; or
other misuse of the programme.

This clause does not affect remedies independently available under applicable law.

27. Product Availability and Spare Parts

EasyCare does not guarantee indefinite availability of:

particular products;
replacement units;
components;
accessories; or
spare parts.

Where a particular component is unavailable, EasyCare may suggest a reasonable alternative where possible.

28. Changes to EasyCare Direct

EasyCare may modify, replace, add or discontinue voluntary EasyCare Direct benefits from time to time.

Changes may apply according to:

product;
category;
location;
purchase date;
promotional period; or
operational circumstances.

EasyCare will generally apply programme changes prospectively and will not remove benefits already expressly committed to an existing eligible purchase except where reasonably required or legally permitted.

29. Medical Disclaimer

EasyCare Direct support, setup assistance and product guidance do not constitute:

medical advice;
diagnosis;
treatment;
rehabilitation advice; or
professional clinical assessment.

Customers should consult an appropriately qualified healthcare professional where medical or clinical guidance is required.

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