Returns, Replacement & Refunds

Where applicable, EasyCare may check, verify, pack and document an order before courier handover. Records may include product images, serial numbers, QC stickers, packing images or videos, invoice copies, courier labels and courier handover proof.

These records help us resolve product-condition, missing-item, incorrect-item, courier and payment disputes fairly.

Please check the product model, size, variant, specifications, intended use, weight capacity, compatibility, medical suitability, delivery address, phone number and payment details before ordering.

If you are unsure, contact EasyCare before placing the order so our team can help you understand the available options.

If you notice a genuine manufacturing defect, contact EasyCare within 10 days of delivery. Share the order number, customer details, invoice or purchase proof, clear images or videos, unboxing video, and serial number where applicable.

Once verified, the solution may include technical guidance, part replacement, repair support, warranty support or product replacement depending on the product and issue.

Not always. We first look for the most appropriate resolution for the issue. A full replacement is used where suitable; in other cases a part, repair or technical solution may resolve the concern more quickly.

A refund is considered when an eligible issue cannot be resolved through replacement or another suitable remedy, or where required by applicable law.

Replacement support may not apply where the issue results from misuse, mishandling, accidental damage, incorrect or self-installation, water damage, improper electrical use, normal wear and tear, negligence, unauthorized repair, modification or use for an unintended purpose.

Where applicable, products should be returned with original packaging, accessories, manuals, invoice, tags, serial numbers, QC stickers and tamper seals.

Please keep the packaging and share clear evidence of what arrived. A complete unboxing video may be required for damage, defect, missing-item or incorrect-product claims.

The video should show the sealed parcel before opening, the complete opening process without cuts or edits, the condition of the product immediately after opening, all items received and the issue being reported.

If the parcel appears opened, wet, repacked, heavily damaged or suspicious, document the condition before accepting it. If you do accept it, record a complete unboxing video immediately.

Clear proof helps us verify courier-related concerns and resolve them appropriately.

Once an order is successfully placed, it moves into verification, inventory blocking, billing, packing and dispatch preparation and therefore cannot be cancelled by the customer. This applies to both prepaid and COD orders.

We recommend reviewing the product and delivery details carefully before confirming the order.

EasyCare may try to assist before dispatch, but changes cannot be guaranteed once the order has entered processing, billing, packing or courier handover.

Incorrect or incomplete addresses, wrong PIN codes, wrong phone numbers, customer unavailability, non-response or access restrictions can prevent successful delivery.

EasyCare collects 5% of the order value as a partial advance to confirm the order, block inventory and begin processing. The amount is adjusted against the total order value, with the remaining balance payable at delivery.

The COD advance is not refundable when delivery fails because of customer-side cancellation, refusal, rejection, incorrect or incomplete address, wrong phone number, unavailability, non-response, non-collection, ordering by mistake or no longer needing the product.

It may be refunded in an eligible courier-side failure approved by EasyCare, or where required by applicable law.

COD orders may be verified by call, WhatsApp, SMS, email or another suitable method to confirm customer and order details before dispatch.

For selected products, high-value orders, high-risk PIN codes, repeat-RTO histories or unusual order patterns, EasyCare may ask for additional confirmation, a higher advance, or prepaid payment.

If delivery is unsuccessful because the address, contact details, customer availability, refusal, non-response, non-collection or delivery-location access prevented completion, the shipment may return to EasyCare.

Customer-related RTO does not automatically qualify for a refund. For prepaid orders, any special-case refund may be subject to applicable shipping, handling, payment, packaging or related deductions. The COD advance remains non-refundable in customer-related RTO cases.

Re-dispatch may be possible once the product returns to EasyCare, is inspected, applicable re-shipping charges are paid in advance and the request is approved.

Re-dispatch may not be possible if the returned product is damaged, used, tampered with, missing parts or otherwise unsuitable.

Courier-side failures are reviewed separately from customer-related RTO. Approval depends on courier-status verification, internal review, the product returning to EasyCare, warehouse inspection and final approval.

Where eligible, a refund or another suitable resolution may be provided after verification.

Delivery timelines are estimates. Actual delivery can be affected by courier operations, serviceability, customer availability, weather, public holidays, local restrictions, transport delays, natural disasters, technical issues and other events beyond reasonable control.

Refunds may be considered in approved courier-side failure cases or for verified manufacturing-defect cases where replacement or another suitable resolution is not available.

Where a product needs to return to EasyCare, refund approval follows warehouse receipt, inspection and verification.

After the product reaches EasyCare, is inspected and the refund is approved, processing takes approximately 5–7 business days. Bank, gateway and verification timelines may add further time.

Prepaid refunds are generally returned to the original payment method where applicable. Approved COD refunds may be issued by store coupon, bank transfer, UPI or another method selected by EasyCare.

A refund may not apply for post-order cancellation, refusal at delivery, incorrect or incomplete address, wrong phone number, customer unavailability, non-response, non-collection, change of mind, ordering by mistake, no longer needing the product, unapproved returns, opened/used/installed/damaged/tampered products, missing packaging or parts, misuse, improper installation, unverified defects, missing required evidence, non-cooperation with verification, or customer-related COD RTO/cancellation cases.

Where an exchange is approved, it is available for a product of the same value or a higher value. For a higher-priced product, the difference must be paid before dispatch.

Lower-value exchanges are not available, and no balance or partial refund is provided for a lower-value exchange request.

Grade C products are not eligible for refund, replacement or exchange. Grade B products may have deductions for condition, missing items, repacking, handling or loss in resale value.

Unless EasyCare specifically approves otherwise, return shipping is arranged and paid by the customer. The product must be packed securely to prevent damage in return transit.

Damage caused by poor return packaging, mishandling or customer-side negligence may affect eligibility.

Because of hygiene, safety, medical-use and resale considerations, general return/refund eligibility is restricted for categories such as electric wheelchairs; mobility products once used, assembled or installed; commode chairs; toilet-related products; opened or used bathroom-safety items; personal-care and hygiene products; opened/used patient-use or medical-use products; custom or special-order products; misuse-damaged products; and gifted, promotional or free-of-cost items.

Approved manufacturing-defect remedies, eligible courier-side cases and rights available under applicable law remain unaffected.

Please wait for written approval and return instructions before sending a product back. This helps ensure it reaches the correct location and can be inspected properly.

EasyCare is not responsible for items sent to an incorrect address, without tracking or with inadequate packaging.

Depending on the product’s warranty terms, support may include repair, part replacement, technical guidance, service support or product replacement where applicable.

Images, videos, serial numbers, invoices or other proof may be requested to assess the concern.

Common exclusions include physical damage, water damage, misuse, mishandling, improper installation, improper electrical use, normal wear and tear, unauthorized repair, modification, external-factor damage and consumables or accessories unless specifically covered.

Products should be used according to the supplied instructions. Problems caused by improper use, self-installation error, incorrect handling, self-diagnosis, negligence, unauthorized repair or unintended use may not be covered.

Refund, replacement, exchange or warranty processing may be paused while a chargeback, bank claim or payment-gateway dispute is under review.

EasyCare may use order records, delivery proof, packing evidence, courier records and customer communications to respond to the dispute.

Extra verification may be used for repeat-RTO histories, incorrect-address histories, unusual order patterns, high-value or bulk orders, previous payment disputes, courier concerns, high-risk PIN codes or incomplete details.

EasyCare may request advance payment, hold dispatch, refuse COD or cancel an order before dispatch when verification is not completed or an order is internally flagged.

Gifted, promotional, free-of-cost, bundled or complimentary items are not eligible for return, replacement, refund or warranty claims unless EasyCare specifically confirms otherwise in writing.

EasyCare is not liable for delay, failure or non-performance caused by events beyond reasonable control, including natural disasters, courier disruptions, strikes, lockdowns, government restrictions, transport delays, weather, technical failures, public emergencies and similar events.

Contact EasyCare Customer Support with your order number, registered mobile number, invoice and relevant photos or videos. The concern will be reviewed through EasyCare’s internal process and applicable law.

Email: support.easycare@gmail.com   ·   Phone: +91 9372940501

Refund, replacement, exchange, cancellation, COD, warranty and return requests are subject to EasyCare’s internal verification and approval. Requests that do not meet the applicable policy conditions may be declined, subject to rights available under applicable law.

By placing an order on the website, the customer confirms that they have read, understood and agreed to this policy.

Any product or order purchased at a special, negotiated, discretionary or additional discount offered by the EasyCare sales team through call, SMS, WhatsApp, email, in-person communication or any other online or offline mode is treated as a Special Discount Order.

Special Discount Orders are not eligible for EasyCare Direct or any other membership, loyalty, care, credit, extended-support, promotional or direct-purchase benefit program unless EasyCare specifically confirms otherwise in writing.

Special discounts cannot be combined with EasyCare Direct benefits or other benefits provided for purchasing directly from EasyCare.

EasyCare reserves the right to determine whether an order qualifies as a Special Discount Order and whether any additional program benefit is applicable.