EasyCare Help & FAQs

Yes. easycareglobal.com is EasyCare’s official website. Products purchased directly from the website come through EasyCare’s direct sales channel and are supported by our team. EasyCare products may also be available through marketplaces such as Amazon India and other authorised sellers.

If you are unsure about a seller or product, contact Customer Care: +91 9372940501.

EasyCare has been working in healthcare since 1994. Over the years, our range has expanded across mobility, patient care, health monitoring, respiratory care, hygiene and everyday healthcare products.

EasyCare offers products across multiple healthcare categories, including wheelchairs and mobility products, blood pressure monitors, pulse oximeters, nebulizers, heating and pain-relief products, patient-care products, adult hygiene products, rehabilitation products and everyday home healthcare devices. Product availability may change as new products are introduced.

You can purchase EasyCare products directly from easycareglobal.com, through Amazon India and through selected healthcare and distribution channels.

Buying directly from EasyCare gives you a direct line to the brand for product guidance and applicable EasyCare services. Depending on the product, direct customers may also have access to benefits such as product guidance, EasyCare Direct benefits, video assistance, care follow-ups and priority support. Marketplaces can still be a convenient buying option. Choose whichever channel suits you best.

EasyCare follows product and dispatch checks before orders leave our facility. For eligible products, you may also see EasyCare Verified, which indicates that the product has gone through EasyCare’s defined quality-check process.

EasyCare Verified is EasyCare’s quality-check initiative for eligible products. It is designed to give customers additional confidence that relevant product and dispatch checks have been carried out before shipment.

Yes. If you are confused between models or unsure whether a product is right for your requirement, our Product Expert can help you understand specifications, dimensions, intended use and practical differences.

Product Expert: +91 9987039340

Yes. Tell us who the product is for, their approximate requirements, where the product will be used and any relevant measurements or mobility needs. Our Product Expert can then help you understand which options may be more appropriate.

Product Expert: +91 9987039340

It depends on what you are buying. For a wheelchair, useful information may include the user’s approximate measurements, seated hip width, mobility level, whether the user can self-propel, whether a caregiver will assist, door or lift dimensions, whether the wheelchair needs to fit inside a car, and whether it will be used indoors or outdoors.

If you don’t know what information is required, that’s okay. Our Product Expert can guide you.

Product Expert: +91 9987039340

Yes. For product selection, comparisons and pre-purchase questions, contact Product Expert: +91 9987039340.

Yes. Share the product names or model numbers with our Product Expert. We can help explain differences in intended use, dimensions, portability, features and suitability.

Product Expert: +91 9987039340

Yes. Our purpose is to help you understand the products correctly. If another product appears more suitable based on your requirements, measurements or intended use, our Product Expert can explain the difference.

Product Expert: +91 9987039340

Video guidance may be available for selected products, particularly higher-consideration products such as wheelchairs. Contact our Product Expert with the product you are considering to check available demonstration options.

Product Expert: +91 9987039340

EasyCare offers EasyCare Home Experience™ for selected products and eligible locations. It is intended for customers who would prefer to experience or understand certain products before making a high-value purchase.

EasyCare Home Experience is currently focused on Mumbai, subject to product and location availability. Contact the Product Expert with your location to check availability.

Product Expert: +91 9987039340

No. EasyCare Home Experience is a paid service. The applicable charges depend on the product and demonstration arrangement and are communicated before the booking is confirmed.

Choose your product on easycareglobal.com, select the relevant options where applicable, add it to your cart and complete checkout using an available payment method.

If you need help choosing the product before ordering, contact Product Expert: +91 9987039340.

Yes. You can place an order for a parent, relative or another person and provide their address as the delivery address. Make sure the recipient’s name, phone number and address are entered correctly.

No. Once an EasyCare order has been placed, it cannot be cancelled. If the order was placed using a partial-payment option, the amount already paid will not be refunded.

If you need assistance regarding an existing order, contact Customer Care: +91 9372940501.

Not necessarily. EasyCare provides partial-payment options, while full Cash on Delivery may be available for certain customers depending on payment-gateway eligibility and the customer’s delivery patterns. The payment options available to you will be shown during checkout.

For payment-related assistance, contact Customer Care: +91 9372940501.

For certain orders, you may be asked to pay a portion of the order value online while the remaining amount is payable according to the payment option offered at checkout. Please note that once the order is placed, the partial amount already paid is non-refundable.

Yes. Online payment options are available through the payment methods shown at checkout.

EasyCare may offer additional savings or benefits on prepaid orders from time to time. Because offers can change, please check the current website offer or checkout page before placing your order.

Prices displayed on the website are generally inclusive of applicable taxes unless stated otherwise.

Yes. An applicable purchase invoice is provided for EasyCare orders. If you require specific billing or GST details, make sure the correct information is supplied when placing the order.

Yes. EasyCare can assist hospitals, clinics, nursing homes, institutions, distributors and other businesses with larger requirements. Contact us with the product, quantity and delivery requirement.

EasyCare delivers to a wide range of locations across India. Availability can vary according to product, PIN code and logistics coverage, particularly for larger products such as wheelchairs.

Delivery generally takes approximately 5–10 working days, depending on the product, location and logistics availability. The estimate shown or communicated for your particular order should be treated as the most relevant timeline.

EasyCare currently offers free delivery on eligible website orders. Any exception or additional delivery charge, where applicable, should be communicated before purchase.

Check availability using your PIN code on the website or contact EasyCare before purchasing.

Customer Care: +91 9372940501

Once your order has been dispatched, tracking information is normally shared through the contact details associated with your order.

If you have not received tracking information, contact Customer Care: +91 9372940501.

Contact Customer Care immediately. If the order has not yet been processed or dispatched, we will check whether the details can still be updated. Once it enters the courier network, changes may no longer be possible.

Customer Care: +91 9372940501

Keep the product, packaging and accessories together and contact EasyCare as soon as possible. Photos or videos of the product and packaging may be required to understand and verify the issue.

Customer Care: +91 9372940501

Do not discard the packaging. Check the contents against the product information and contact Customer Care with your order details and information about the missing item.

Customer Care: +91 9372940501

Keep the product unused wherever possible and retain its packaging. Contact Customer Care so we can check the order and guide you through the appropriate resolution.

Customer Care: +91 9372940501

For higher-value products, recording the condition of the package when opening it can be useful. If there is a damage, missing-item or delivery issue, EasyCare may request photographs or videos to help understand what happened.

Eligible products may be covered by EasyCare’s 10-day replacement policy, subject to the applicable product and policy conditions. Replacement eligibility depends on the reason for the request and the condition of the product.

EasyCare’s replacement policy should not be treated as an unconditional change-of-mind return policy. Healthcare, hygiene and mobility products may have specific eligibility conditions. We strongly recommend checking product specifications and suitability before placing an order.

Contact Customer Care and explain the situation. However, a product simply being unsuitable for your requirement does not automatically make it eligible for return or replacement.

If you are unsure before purchasing, speak with our Product Expert first.

Before buying: +91 9987039340
Existing order: +91 9372940501

Report the problem as soon as you notice it and within the applicable replacement period. Early reporting also makes it easier for the team to assess the issue.

Customer Care: +91 9372940501

No. Warranty periods and coverage vary by product category and model. Always check the warranty information mentioned on the individual product page or accompanying documentation.

Check the Warranty information on the product page or product documentation.

Before purchase: Product Expert: +91 9987039340
After purchase: Customer Care: +91 9372940501

Coverage depends on the particular product. A warranty may apply to specified components and manufacturing defects rather than every component or every type of damage. Always refer to the warranty terms of the product you purchased.

Depending on the product terms, warranty may not cover normal wear and tear, accidental damage, misuse, improper storage, damage caused by unauthorised modification or repair, or damage outside the stated warranty conditions. The product-specific warranty terms remain the final reference.

Keep your invoice or proof of purchase safely. It helps EasyCare identify your product, purchase date and applicable warranty coverage.

Contact Customer Care with your order or invoice details, product/model number, a description of the problem, and relevant photos or videos where required.

Customer Care: +91 9372940501

You can still contact EasyCare. Depending on the product, issue and availability of parts, we may be able to assist with troubleshooting, spare parts or paid service.

Customer Care: +91 9372940501

Spare parts may be available for selected EasyCare products, particularly mobility products. Availability depends on the model and required component.

Customer Care: +91 9372940501

For supported products, yes. Our team may first ask for information, photos or video to better understand the issue before deciding whether physical service is required.

Customer Care: +91 9372940501

For setup, usage or post-purchase product support, contact Customer Care: +91 9372940501.

Contact Customer Care with the product name and model number. If a digital manual or usage guidance is available, our team can help you access it.

Customer Care: +91 9372940501

EasyCare Direct is EasyCare’s direct-customer care program for eligible purchases. Benefits may vary depending on the product and applicable program terms.

Depending on eligibility, benefits may include extended care assistance, follow-up support, priority spare-parts assistance, Member Care Credit, priority demonstrations, care reminders and early access to selected products or services.

Eligible EasyCare Direct customers may receive a 5% Member Care Credit benefit toward future eligible direct purchases, subject to program terms.

Check the product page under sections such as Specifications, Dimensions, Fit Guide, Product Details or Before You Buy. These details are particularly important for products such as wheelchairs, commodes, transfer chairs and other products where physical fit matters.

Measure before buying. Depending on the product, useful measurements can include the user’s seated hip width, wheelchair overall width, doorway width, lift dimensions, folded dimensions, and car boot opening and available boot space.

If you are unsure how to compare these measurements, contact Product Expert: +91 9987039340.

Check the intended-use information on the product page. A product designed for occasional travel may not be the best choice for intensive daily use, and a specialised healthcare product may not suit every user.

If you are uncertain, contact Product Expert: +91 9987039340.

No. EasyCare can help you understand how a product works and how it should be used, but we do not prescribe medication, diagnose medical conditions or replace professional medical advice. For medicine, dosage, diagnosis or treatment decisions, consult an appropriate qualified healthcare professional.

No. Products such as BP monitors, pulse oximeters and other home healthcare devices can help with monitoring and care, but they are not substitutes for professional medical diagnosis or treatment. If a reading, symptom or medical situation concerns you, seek appropriate medical advice.

Customer information is used as needed for purposes such as processing orders, delivering products, providing customer support, communicating about purchases and providing applicable EasyCare services. For complete information, refer to EasyCare’s current Privacy Policy.

If you haven’t purchased yet and need help choosing, comparing or understanding a product:

Product Expert: +91 9987039340

Use this for questions such as: “Which wheelchair should I choose?”, “Will this fit my parent?”, “What is the difference between these two models?”, or “Can you explain this product before I buy?”

If you have already ordered or need help with anything else:

Customer Care: +91 9372940501

Use this for orders, payments, delivery, tracking, warranty, replacement, service, spare parts, product setup, complaints and post-purchase support.